The online shop https://shop.aromy.it deals exclusively with the online sale of products manufactured by SOC. AGR. TAFLO S.S. AROMY (hereinafter referred to as AROMY). These general terms and conditions of sale are those of AROMY.

The products available on https://shop.aromy.it  are sold by AROMY, with registered office at Via Pezze Lunghe di Sotto 11, 36026 Pojana Maggiore (Vicenza), Italy, with VAT number 02197660240 and company number VI213432.

Any orders via AROMY’s online shop shall be made according to the provisions of the Italian Legislative Decree No. 185 of 22 May 1999 (Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts), while personal data protection is governed by the Italian Legislative Decree No. 196/2003 and of Regulation (EU) 2016/679.

You should read these terms carefully before submitting your order to us.

TERMS

In these general terms and conditions of sale the following terms have the following meanings:

“General Terms and Conditions” are all the conditions that cover the contractual relationship between AROMY and the customer who wishes to purchase the food products offered by AROMY in Italy, Europe or extra European countries via the website https://shop.aromy.it.

“Products” are all the products and/or goods produced and marketed by AROMY available on its online shop.

“Customer” is the purchaser of goods from AROMY, i.e the adult natural person or the legal person who makes the purchase.

“Promotions” are products sold by AROMY at discount for a limited time.

HOW TO BUY

The prices of the products on the website are given in euro (€). The prices include VAT but exclude transport costs, which are displayed separately at the time of purchase. Before confirming the purchase order, you will be shown the cost of the purchased item(s) and transport costs. By confirming the purchase you will receive an e-mail message containing the date and the total amount of your order.

ORDERS AND BILLING

The acceptance of the order placed on https://shop.aromy.it forms a contract between the purchaser and AROMY. Upon payment the contract will be concluded. An invoice is issued only for orders above 100 euro. If you wish to receive an invoice, write an email to shop@aromy.it indicating your VAT no. and/or tax code and all the other necessary data for issuing the invoice.

PAYMENT METHODS

– advanced bank transfer

– PayPal

– credit card or prepaid card

Bank transfer

made to:

SOC. AGR. TAFLO S.S.

IBAN: IT96C0623060801000015029930

Swift: CRPPIT2PXXX

Crédit Agricole Italia | Branch in Torri di Quartesolo

Please quote the order number in the payment description field.

Your order will be processed after payment has been received. To speed up the order process, after making the wire transfer send receipt of payment or the transaction reference number to shop@aromy.it.

PayPal

By selecting PayPal as your payment method you will be taken to a PayPal page where you can log to your PayPal account or create a new PayPal account. After registration, you can make payments via PayPal with no need to enter payment information again. All payment information is protected by PayPal.

For each payment you will receive a confirmation email from PayPal. When paying via PayPal, the full cost of the order will be charged to your PayPal account. If an order is cancelled, you will be refunded to your PayPal account.

We only accept payments made by customers who have registered with PayPal.

Credit card or prepaid card

By selecting credit card or prepaid card as payment method you will be directed to the page that will guide you through the payment process.

The prices on the website https://shop.aromy.it include VAT and packaging. The payment of goods and shipping costs can be made when confirming the order using one of the accepted credit cards or prepaid cards. When paying by credit card/prepaid card you will have to  enter the card details. In order to protect its customers’ data, AROMY uses a secure transaction system and encryption technology. The Secure Sockets Layer (SSL) protocol, the most widely used security encryption protocol, ensures the confidentiality of the messages between your computer and the bank’s server.

DELIVERY METHODS

The delivery of the goods purchased on this website is carried out by couriers. All purchased products will be delivered to the address indicated by the customer during the order process. Each shipment includes the ordered items and accompanying documentation. Shipping costs will be calculated by the system once you have entered your delivery address (within the Italian territory). The cart will automatically calculate shipping costs according to weight, volume and destination.

Upon delivery please check that the parcel is not damaged (broken, wet etc.). If the parcel is not damaged you will accept the delivery. If it is damaged, you have the right to reject it.

Please check your goods for damage in the presence of the courier and if you find that they are damaged sign as “damaged” on the delivery note copy and give clear notice of this to AROMY within 2 days from the date of delivery (write an email to shop@aromy.it).

The partial delivery of the items purchased from our website does not entitle you to compensation or to reject the delivery. In case of partial delivery please notify AROMY immediately (write an email to shop@aromy.it) by indicating the order number and the missing items.

AROMY will send the missing items at its own expense within 48 hours of your notification, unless these items are unavailable.

If any items are not available, AROMY will notify you and refund you  the amount for not delivered items.

AROMY complies with the regulations on food product preservation and ensures that all its products are safely delivered to you. AROMY is not responsible for products that are in poor condition if this is due to inadequate preservation after delivery.

RIGHT OF WITHDRAWAL

AROMY gives the customer a right to withdraw from the purchase contract according to the provisions of the Italian Legislative Decree No. 185 of 22 May 1999 (Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts), the Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code, pursuant to Article 7 of Law No. 229 of 29 July 2003) and the Italian Legislative Decree No. 21 of 21 February 2014 (Implementation of Directive 2011/83/EU on consumer rights).

You are entitled to withdraw from the contract within 10 working days from the date of receipt of goods.  Notification of your cancellation must be sent by registered mail within the same time limit to SOC. AGR. TAFLO S.S. AROMY, Via Pezze Lunghe di Sotto 11, 36026 Pojana Maggiore (Vicenza), ITALY.

The goods must be returned unused and complete to AROMY at the customer’s expense and in the original packaging within 14 days of the notification of withdrawal.

AROMY will credit the amount of the purchase back (including shipping costs) within 30 days from the date it receives notification of withdrawal but not before receiving the returns and checking their condition. You will have to pay the costs for returning the goods.

According to EU legislation the right of withdrawal can be exercised only by natural persons who are acting outside their trade or business. The right of withdrawal therefore CANNOT be exercised by legal persons and natural persons acting for purposes relating to their trade or business.

Moreover, the right of withdrawal CANNOT be exercised by retailers or by people who buy our goods and sell them to third parties.

According to Art. 55 of the Italian Consumer Code the right of withdrawal is excluded for contracts concerning the supply of

goods made to the consumer’s specifications (custom-made goods) or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly (i.e. food products). To make a complaint or request for information write to shop@aromy.it and indicate the order number.

LIMITATION OF LIABILITY AND WAIVER

Under no circumstances will AROMY be liable to you

a) for damage that are directly or indirectly related to the services provided by the website https://shop.aromy.it;

b) for errors and omissions on the website https://shop.aromy.it or any other related websites;

c) for any inaccuracies or typos we might make while updating the website https://shop.aromy.it;

d) for any interruption of the services provided by the website https://shop.aromy.it due to causes beyond AROMY’s reasonable control (unforeseeable circumstances, Acts of God and/or Force Majeure);

e) for disruptions caused by Acts of God or Force Majeure, such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other events that could prevent the execution of the contract within the agreed time period. In such cases, AROMY will not be liable for damages, losses and costs you have incurred as a result of the non-performance of contract but you will be entitled to a refund of the amount paid.

f) for any damage caused by a defective product. In this case the provisions of Council Directive 85/374/EEC and the Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code) shall apply. The liability of AROMY is limited.

g) save for intentional wrongdoing or gross negligence on behalf of AROMY, if AROMY fails to execute the order (wholly or partially), the total value that the company will refund will not exceed the value of the products purchased by the customer.

RESPONSIBILITY OF THE USER/CUSTOMER

You are responsible for the truthfulness and completeness of the data you provide and it’s your responsibility to update them and to inform us of any changes. If you provide false information and false personal data, you will be liable for the loss of benefits gained from the services provided by AROMY, which reserves the right to remove you from its list of users.

JURISDICTION AND APPLICABLE LAW

This contract is governed by Italian law. All disputes arising out of or in connection with this Contract shall be settled under the rule of the court of Vicenza, even if the customer does not live or reside in Italy. According to Articles 1341 and 1342 of the Italian Civile Code, you  acknowledge that you have carefully read and that you agree with all the clauses of these “General Terms and Conditions of Sale”.