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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE

The online shop http://shop.aromy.it deals exclusively with the online sale of products manufactured by TAFLO. These general terms and conditions of sale are those of TAFLO.

The products available on http://shop.aromy.it  are sold by TAFLO, with registered office at SOC. AGR. TAFLO S.S., Via Pezze Lunghe di Sotto 11, 36026, Pojana Maggiore (Vicenza), Italy, with VAT number 02197660240 and company number VI213432.

Any orders via TAFLO’s online shop shall be made according to the provisions of the Italian Legislative Decree No. 185 of 22 May 1999 (Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts), while personal data protection is governed by the Italian Legislative Decree No. 196/2003.

You should read these terms carefully before submitting your order to us and print or save them in compliance with the articles 3 and 4 of the Italian Legislative Decree No. 185/1999.

TERMS

In these general terms and conditions of sale the following terms have the following meanings:

“General Terms and Conditions” are all the conditions that cover the contractual relationship between TAFLO and the customer who wishes to purchase the food products offered by TAFLO in Italy, Europe or extra European countries via the website http://shop.aromy.it.

“Products” are all the products and/or goods produced and marketed by TAFLO available on its online shop.

“Customer” is the purchaser of goods from TAFLO, i.e the adult natural person or the legal person who makes the purchase.

“Promotions” are products sold by TAFLO at discount for a limited time.

HOW TO BUY

The prices of the products on the website are given in euro (€). The prices include VAT but exclude transport costs, which are displayed separately at the time of purchase. Before confirming the purchase order, you will be shown the cost of the purchased item(s) and transport costs. By confirming the purchase you will receive an e-mail message containing the date and the total amount of your order.

PURCHASE BY MINORS

It is our policy to not sell to minors. However, if a minor should purchase from our website giving false information or personal data, parents will be directly responsible for the payment of the purchased item(s), it being understood that they are entitled to cancel the order (see “Right of withdrawal”).

ORDERS AND BILLING

The acceptance of the order placed on http://shop.aromy.it forms a contract between the purchaser and TAFLO. Upon payment the contract will be concluded. After payment, a receipt/invoice will be automatically issued and made available in the “Profile – Orders” section. During the first purchase, you will be asked to enter the data necessary to issue the receipt/invoice. All the data can be modified later on. If you need the invoice, you must clearly indicate it within the date of dispatch and submit your VAT No. or Tax Code No. together with the required data. The invoice might also be issued after the delivery of the goods, within the time provided by law.

PAYMENT METHODS

- advanced bank transfer

- PayPal

- credit card or prepaid card

- cash on delivery

Bank transfer

made to:

SOC. AGR. TAFLO S.S.

IBAN: IT56O0533660801000046300941

Swift: BPPNIT2P331

Crédit Agricole - Friuladria – Branch in Torri di Quartesolo

Please quote the order number in the payment description field.

Your order will be processed after payment has been received. To speed up the order process, after making the wire transfer send receipt of payment or the transaction reference number to shop@aromy.it.

PayPal

By selecting PayPal as your payment method you will be taken to a PayPal page where you can log to your PayPal account or create a new PayPal account. After registration, you can make payments via PayPal with no need to enter payment information again. All payment information is protected by PayPal.

For each payment you will receive a confirmation email from PayPal. When paying via PayPal, the full cost of the order will be charged to your PayPal account. If an order is cancelled, you will be refunded to your PayPal account.

We only accept payments made by customers who have registered with PayPal.

With PayPal you can also pay by credit card without having a PayPal account.

Credit card or prepaid card

By selecting credit card or prepaid card as payment method you will be directed to the page that will guide you through the payment process.

The prices on the website http://shop.aromy.it include VAT and packaging. The payment of goods and shipping costs can be made when confirming the order using one of the accepted credit cards or prepaid cards. When paying by credit card/prepaid card you will have to  enter the card details. In order to protect its customers’ data, TAFLO uses a secure transaction system and encryption technology. The Secure Sockets Layer (SSL) protocol, the most widely used security encryption protocol, ensures the confidentiality of the messages between your computer and the bank’s server.

Cash on delivery

If you have selected the cash on delivery payment method you can pay on delivery in cash. By choosing this option an additional fee of € 5.00 will be charged. The maximum amount for cash on delivery shipments is € 500, for any order over this amount you will have to use another payment method.

DELIVERY METHODS

The delivery of the goods purchased on this website is carried out by couriers. All purchased products will be delivered to the address indicated by the customer during the order process. Each shipment includes the ordered items and accompanying documentation. Delivery times may vary depending on the availability of the goods. The shipment is FREE in Italy for orders above € 300.00. For orders below € 300.00 shipping costs will be calculated by the system once you have entered your delivery address (be it in Italy, Europe or extra European countries). The cart will automatically calculate shipping costs according to weight, volume and destination.

Upon delivery please check that the parcel is not damaged (broken, wet etc.). If the parcel is not damaged you will accept the delivery. If it is damaged, you have the right to reject it.

Please check your goods for damage in the presence of the courier and if you find that they are damaged sign as “damaged” on the delivery note copy and give clear notice of this to TAFLO within 2 days from the date of delivery (write an email to shop@aromy.it or call the number +39 3484012891).

The partial delivery of the items purchased from our website does not entitle you to compensation or to reject the delivery. In case of partial delivery please notify TAFLO immediately (write an email to shop@aromy.it or call the number +39 3484012891) by indicating the order number and the missing items.

TAFLO will send the missing items at its own expense within 48 hours of your notification, unless these items are unavailable.

If any items are not available, TAFLO will notify you and refund you  the amount for not delivered items.

TAFLO complies with the regulations on food product preservation and ensures that all its products are safely delivered to you. TAFLO is not responsible for products that are in poor condition if this is due to inadequate preservation after delivery.

AVAILABILITY OF THE PRODUCTS

Item availability is regularly updated. However, even though you have received the order confirmation, some or all of the items might not be available. In this case, you will be notified immediately and will be entitled to cancel the order.

If you have paid by credit card/prepaid card, TAFLO will suspend any preauthorized card charges. If this is not possible, TAFLO will refund you the amount in the shortest possible time within the legal deadlines.

RIGHT OF WITHDRAWAL

TAFLO gives the customer a right to withdraw from the purchase contract according to the provisions of the Italian Legislative Decree No. 185 of 22 May 1999 (Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts), and subsequent amendments and integration.

You are entitled to withdraw from the contract within 10 working days from the date of receipt of goods.  Notification of your cancellation must be sent by registered mail within the same time limit to SOC. AGR. TAFLO S.S., Via Pezze Lunghe di Sotto, 11- 36026 – Pojana Maggiore – Vicenza, ITALY.

The goods must be returned unused and complete to TAFLO at the customer’s expense and in the original packaging within 14 days of the notification of withdrawal.

TAFLO will credit the amount of the purchase back (including shipping costs) within 30 days from the date it receives notification of withdrawal but not before receiving the returns and checking their condition. You will have to pay the costs for returning the goods.

According to EU legislation the right of withdrawal can be exercised only by natural persons who are acting outside their trade or business. The right of withdrawal therefore CANNOT be exercised by legal persons and natural persons acting for purposes relating to their trade or business.

Moreover, the right of withdrawal CANNOT be exercised by retailers or by people who buy our goods and sell them to third parties.

According to Art. 55 of the Italian Consumer Code the right of withdrawal is excluded for contracts concerning the supply of

goods made to the consumer’s specifications (custom-made goods) or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly (i.e. food products). To make a complaint or request for information write to shop@aromy.it and indicate the order number.

ERRORS

TAFLO regularly updates the information in this website relating to the price, details of the products and product availability. However, the website might contain mistakes and inaccuracies. TAFLO reserves the right to amend the errors and inaccuracies also after the order has been submitted and furthermore reserves the right to amend or modify the information on the website at any time without prior communication.

The images on the online shop are for illustrative purposes only.

LIMITATION OF LIABILITY AND WAIVER

Under no circumstances will TAFLO be liable to you

a) for damage that are directly or indirectly related to the services provided by the website http://shop.aromy.it;

b) for errors and omissions on the website http://shop.aromy.it or any other related websites;

c) for any inaccuracies or typos we might make while updating the website http://shop.aromy.it;

d) for any interruption of the services provided by the website http://shop.aromy.it due to causes beyond TAFLO’s reasonable control (unforeseeable circumstances, Acts of God and/or Force Majeure);

e) for disruptions caused by Acts of God or Force Majeure, such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other events that could prevent the execution of the contract within the agreed time period. In such cases, TAFLO will not be liable for damages, losses and costs you have incurred as a result of the non-performance of contract but you will be entitled to a refund of the amount paid.

f) for any damage caused by a defective product. In this case the provisions of Council Directive 85/374/EEC and the Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code) shall apply. The liability of TAFLO is limited.

g) save for intentional wrongdoing or gross negligence on behalf of TAFLO, if TAFLO fails to execute the order (wholly or partially), the total value that the company will refund will not exceed the value of the products purchased by the customer.

RESPONSIBILITY OF THE USER/CUSTOMER

You are responsible for the truthfulness and completeness of the data you provide and it’s your responsibility to update them and to inform us of any changes. If you provide false information and false personal data, you will be liable for the loss of benefits gained from the services provided by TAFLO, which reserves the right to remove you from its list of users.

JURISDICTION AND APPLICABLE LAW

This contract is governed by Italian law. All disputes arising out of or in connection with this Contract shall be settled under the rule of the court of Vicenza, even if the customer does not live or reside in Italy. According to Articles 1341 and 1342 of the Italian Civile Code, you  acknowledge that you have carefully read and that you agree notably with the following clauses of these “General Terms and Conditions of Sale”: HOW TO BUY - PURCHASE BY MINORS - PAYMENT METHODS - DELIVERY METHODS – AVAILABILITY OF THE PRODUCTS - RIGHT OF WITHDRAWAL - LIMITATION OF LIABILITY AND WAIVER – RESPONSIBILITY OF THE USER/CUSTOMER - JURISDICTION AND APPLICABLE LAW.